HIPAA & Security Compliance @ InfiniteBPO

HIPAA and Security

Infinite is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA), Privacy, Security and Electronic Transactions Standards.

Infinite has implemented policies, processes and procedures designed to ensure compliance with the Privacy Standards, and Regulatory Monitors and Audits these changes for compliance and effectiveness. Systems, policies and procedures are identified for development and/or enhancement.

The entire facility is manned by security personnel round the clock and the employees are allowed into the facility and the various locations within the facility thru access control ID cards. There are areas where both forms of checks are done. We have a three tier access control system in place.  Limited access is available to House Keeping, Maintenance & Security personnel.

Information security and data privacy is increasingly becoming important and more so in the offshoring industry where confidentiality and integrity of data seems to be a concern for companies looking at offshoring. Infinite has acknowledged this fact and made a robust information security management system (ISMS) framework in line with BS7799 standard. We have tightly integrated Processes, People & Technology (PPT) to ensure that we meet the security standards.

Our ISMS framework protects the information and data of our customers through a controlled process, checks and balances are in place to audit these processes. We at InfiniteBPO are committed to the information security and proved to our customers that information and data are well protected.

In today's highly competitive environment, businesses need to continuously innovate to meet the expectations of their customers.

Business Continuity Plan

To deliver on this promise, InfiniteBPO understands that it is imperative to maintain required level of customer service even in contingency situations. In order to face any contingency arising out of a disaster, InfiniteBPO has developed a well thought out Business Continuity Plan (BCP). The business continuity plans have been designed to firstly prevent service disruptions and secondly to resume normal business operations in the shortest possible time. InfiniteBPO business continuity plans are tested and audited on a regular basis to ensure a high level of readiness at all times.

Infinite BPO Business Continuity Plan aims to address the contingencies arising out of

• Environmental / natural disasters, 
• Organized / deliberate disruption because of act of terrorism, act of war, civil disorders, etc. 
• Loss of utility services such as communication, power, etc. 
• Equipment breakdown 
• Information security